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Customer Support

Returns & Exchanges

At 3DWARD INC, we take immense pride in the craftsmanship of our American-made products. We want you to love what you ordered, but we understand that sometimes a product isn't the perfect fit.

Our 30-Day Guarantee

We offer returns or exchanges on most items within 30 days of delivery. To be eligible, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags attached.

  • Accompanied by a receipt or proof of purchase.

How to Start a Return

  • Contact Us: Email our support team at support@3dward.com with your order number and the reason for the return.

  • Review: We will send you a Return Merchandise Authorization (RMA) number and shipping instructions within 2 business days.

  • Ship It Back: Securely pack your item and ship it to our domestic distribution center: we will send you the address in the email.

Return Logistics & Fees

Category: Policy

Shipping Costs: Customer is responsible for return shipping costs unless the item arrived damaged or defective.

Restocking Fee: We do not charge restocking fees on standard items.

Refund Method: Refunds are issued to the original payment method within 5–7 business days of receipt.

Exchanges: We offer free standard shipping on your replacement item.

Items Not Eligible for Return

Because some of our products are made-to-order right here in the USA, the following items are Final Sale:

  • Custom-engraved or personalized items.

  • Custom-built furniture or bespoke apparel.

  • Items marked "Final Sale" at the time of purchase.

  • Gift cards.

Damaged or Defective Items

Since our products don't have to cross an ocean, we expect them to arrive in pristine condition. However, if your order arrives damaged during domestic transit, please contact us within 48 hours of delivery with photos of the packaging and the product. We will prioritize a replacement for you immediately at no extra cost.

Get to Know Us

Questions about your order? Our team is based in Kentucky and is available Monday–Friday, 9:00 AM – 5:00 PM EST. Email: support@3dward.com

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